I’m a Whatnow?

So tonight I found out I’m a manager at the hotel. I’ve been one for some time now, apparently. The General Manager was introducing us to a new employee and he referred to me as a night manager. But only when my night manager isn’t working. So when he’s off, I’m in charge. I probably won’t let guests know I’m an acting manager, as they will usually expect better results from you.

Tonight’s Guest Highlight:
Guest: “Can you do something about the heat in my room? It’s like a sauna in here.”
Me: “You can turn the heat off on the unit in your room.”
Guest: “Yeah, I did that, but air is still coming out of it.”
Me: “You can crack a window to let some cool air in, sir.”
Guest: “Look, can I just get a fan or something for my room? It’s so hot.”
Me: “I’m sorry, sir, but we do not have fans available for the rooms. I can send an engineer to take a look at your heating unit if you would like.”
Guest: “No, my wife is sleeping. I don’t want to bother her.”
Me: “Well, then I’m sorry.”

[Pause]

Guest: “So that’s it? That’s all you’re going to tell me?”
Me: “I offered to send engineering up, sir. There’s nothing else I can do.”
Guest: “There’s nothing else you can do? You can’t send up a fan? How much money am I spending at this hotel and you can’t give me a fan? That’s pretty shitty service here.”
Me: “Sir, I would send a fan to your room, but we don’t have any fans to send. If you don’t want engineering to come up to your room then there is nothing else I can do.”
Guest: “I’m never staying in this hotel again.”

[He hangs up.]

Me: “Best news I’ve heard all night.”

11 thoughts on “I’m a Whatnow?

  1. Wow, back-up night manager Roberts. ๐Ÿ™‚
    By the way, are you getting enough hours? I thought you'd posted a while back that you were afraid you wouldn't get enough hours. Or was that at your old hotel?

    • No, that's this job. From mid-December to March the hotel is slower and they make cutbacks on the hours. Two things have happened to make me feel a little better about this:
      -I talked to Sam, my night manager, and he says he takes a lot of vacation days in the winter to let the other night auditor get more hours.
      -There are supposed to be three people for night audit, but there are currently only two. Which means more hours for us. I was coming in as the new person and they do cutbacks by seniority. So if they hire anyone now, I have the seniority.
      So if things get a little slow, I'm not anticipating it to effect me as much. Money may get a little tighter, but I should be able to pay all my bills. And I'm considering getting a seasonal job on the mile or something. Christmas shopping will be huge for a little while.

      • Cool. What's "the mile?"
        If there's any time of the year you might have to pick up an extra job, mid-December is the time to have that happen! I picked up my Walgreens job the week before Christmas. It was crazy but the shifts actually went really quickly because we were so busy.

        • you know you've been to Chicago when…
          you're reading something referencing "the mile" and you just breeze by it as if it's something you've known all your life… ๐Ÿ™‚

          • Re: you know you've been to Chicago when…
            Yeah, it didn't even occur to me that people might not know what I'm talking about.

          • Re: you know you've been to Chicago when…
            Yeah. It took me a minute to get what he meant by "What's 'the mile?'" Heehee… I sat there re-reading the sentence for a minute, until I realized that Teri had mentioned The Mile. Heehee… When I was little, some of my foster parents were really big into Christmas lights. We would always walk the Magnificent Mile at like ten at night once a year around Christmas… It's beautiful. I want to live in Chicago…

        • Oh, the mile is the mile-stretch of Michigan Avenue with all the shopping. Saks Fifth Avenue, Ralph Lauren, etc, etc. It's called The Magnificent Mile of Chicago… aka The Mile.

  2. Yay for being a night manager.
    I actually just finished a book called The Store, in which the Night Managers were decidedly sinister. Could you come up with something less frightening to call yourself, just for my peace of mind?

What do you think?